Our Team
Our team is made up of a full-time office staff and both full-time and part-time staff interpreters. The interpreters are employees of the agency so we are able to build their schedules to maximize the best scheduling for you and those accessing your services, and for them. This is done with minimal limitations and constant support. For work that may require additional resources, such as a high demand for Court Certified interpreters or Certified Deaf interpreters, we have a small carefully selected group of contract service providers who have established themselves as trusted partners. These partners can be used to supplement our staff if needed. For a list of our team members see Our Team.
Certifications and Education
Hired Hands interpreters are either nationally certified by the Registry of Interpreters for the Deaf (RID), Texas State certified by the Board for Evaluation of Interpreters (BEI), or both. Our interpreters conduct all assignments following RID/NAD’s Code of Professional Conduct (CPC). In addition, Hired Hands has a large number of interpreters who are court/legally certified and are prepared for all realms of legal interpreting. Our interpreter’s educations range from AA, BA, and MA in Interpreting, Deaf Studies and other fields. Their experience ranges for one year to 20+ years of interpreting and working within the Deaf Community.
What We Interpret
With a large and diverse team there is nothing that Hired Hands cannot handle. Business, medical, legal, mental health, educational, social services, conference, theatre, and religious are all examples of the various genres in which we work. We have interpreters who are specifically trained and specialize in legal, mental health, medical, and theatre. For more detailed information about areas of interpreting see About Interpreting.
Insurance
Hired Hands carries all necessary coverages to satisfy contract needs for small businesses and private schools to government contracts, corporations, large educational institutions, and medical groups.
Background Checks and Drug Screenings
Hired Hands conducts background checks and pre-employment drug screenings on all our employees.
Badging
All Hired Hands interpreters are issued ID badges that renew annually. These badges have the interpreters photo, name, certification type, expiration date, and the agency’s contact information. Badges assist in identifying the interpreter and act as an added measure of protection to consumers of our services.
Medical Settings
In addition to background checks and pre-employment drug screenings, our interpreters working with-in medical settings satisfy quality indicators mandated by The Joint Commission. This includes: vaccinations, screenings, specialized trainings, and badging. Our interpreters are also aware of their responsibilities as they relate to HIPAA and acting as a Business Associate under the requirement of HIPAA.
Team Work
We know our team and we work together to make sure that interpreters are placed appropriately for the success of every interpreting encounter. If our interpreter/s arrive on an assignment and recognizes that they are not a good match, they know that they can count on the agency to replace them or provide support from a colleague better suited for the assignment. If they recognize that there might be a need for education or cultural awareness, they will communicate that. Our dedicated office staff continuously supports the interpreters in the field while taking care of our consumers’ needs. Life happens, and we have a team of people who work together to conquer all contingencies.
Community Involvement
Hired Hands sponsors workshops and trainings for professional development and community education. Our agency supports the local interpreter training degree programs and acts as a practicum site for interns. We give back to the community in providing pro bono work for special events, sponsoring local events, and supporting local groups and organizations.
Customer Satisfaction
We stand by the service you receive. From our office staff to the service you are provided by our interpreters on-site. We are always available to discuss any questions or concerns that you have and will guarantee a response. We recognize that we operate within a unique field that provides a unique service to a unique population. We can be trusted to help you navigate that world. We know our industry and we know our Deaf Community. We want to make sure that we can be a trusted source for you or your entity to rely on when providing communication access.
Registered
Hired Hands, Inc. is registered with the State of Texas Combined Master Bidders List (CMBL), Historically Underutilized Business (HUB) Texas, and as an official Trading Partner with the Federal Government System for Award Management (SAM). The agency is an organizational member of the Registry of Interpreters for the Deaf (RID) and interpreters are individual members of the National Association of the Deaf (NAD), Texas State Interpreters for the Deaf (TSID), and North Central Interpreters for the Deaf (NCTID).
Contact Us
Our office is open Monday through Friday 8:00am to 5:00pm (central). Our staff is available to answer any questions you may have about using a sign language interpreter and can direct you to resources for information pertaining to the Americans with Disabilities Act (ADA) requirements, laws relating to interpreting, information about deafness including cultural and social topics, and communication access.
For afterhours emergencies please contact our Afterhours phone 817-880-3242 (voice/text).
Box 55275 Hurst, TX 76054
Voice: 817-236-3323
VP: 817-479-9102
Fax: 817-236-5601
Email: info@hiredhandsinc.com
Afterhours: 817-880-3242